Frequently Asked Questions
Below are the most commonly asked questions. If you have any other enquiries please
don't hesitate to contact us.
What is Prosper?
Prosper is a comprehensive risk management system administered entirely via the
Internet. Prosper focuses on assisting you to manage the three key risk areas faced
by organisations; health and safety, environment and quality maintenance.
What are the key features of Prosper?
Prosper is a constantly evolving product. Because it is a web-based system, updates
are instantly available free of charge to all existing users. The current key features
of Prosper include:
- Action request system.
- Environment management.
- Occupational health and safety management.
- Organisational structure template.
- Personnel records.
- Process controls.
- Document controls.
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- Equipment management.
- Objectives and targets.
- Customer management.
- Training and personal development.
- Supplier management.
- Third party feedback system.
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Is my data secure?
Prosper takes full responsibility for the hosting and storage of your data. Secure
servers provide a level of security beyond most in-house solutions. Data is backed
up daily and supported with 24 hour monitoring and diesel generator support.
How much does it cost?
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Monthly subscription: $30 per module per user*
includes:
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- No setup costs.
- Monthly payments in arrears.
- Pay by credit card.
- Users and modules can be changed at any time.
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- Prosper modules are Health & Safety, Quality and Environment.
- Free system updates.
- Unlimited use per user.
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*SMS text message updates charged at 50c per message.
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How many user accounts should I purchase?
This largely depends on your organisation. All individuals responsible for monitoring
or managing quality, health and safety, or environmental awareness should have a
user account. Senior management may also require accounts to monitor serious action
requests.
Prosper is flexible. You can open or close user accounts easily and the system automatically
updates your charges.
Do you offer training?
Prosper is designed to work in with your existing risk management processes. If
you have current knowledge of risk management processes, using Prosper will be second
nature to you. If more assistance is needed, Prosper has specialist agents in most
regions who will be happy to assist with implementation. This will incur additional
charges between your organisation and the agent.
What about support?
For technical enquiries Prosper offers full e-mail and phone support through Csolutions
Limited. For support regarding system implementation please contact us to obtain
an agent’s contact details.
Do I need a risk management consultant?
Prosper is designed to remove the need for frequent interactions with risk management
consultants. Your organisation is still likely to require the services of a consultant
to assist with the practical implementation of your risk management strategy.
Prosper should be seen as a compliment to traditional processes, rather than as
a replacement for traditional processes.